Shipping Policy

1. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 2-3 business days.

2. Shipping Costs

Shipping costs are calculated based on the total order value and the selected shipping method. You’ll see the exact shipping cost during checkout.

3. Order Processing Time

Orders are typically processed within 1-2 business days. Once your order is shipped, you’ll receive a confirmation email with tracking information.

4. International Shipping

We currently ship within the United States. For international orders, please contact our customer support team for assistance.

5. Address Accuracy

Please ensure that your shipping address is accurate. We are not responsible for delays or misdeliveries due to incorrect addresses.

6. Lost or Damaged Items

If your package is lost or arrives damaged, please notify us within 48 hours of delivery. We’ll work with you to resolve the issue promptly.

7. Returns Due to Shipping Issues

If your order is returned to us due to an incorrect address or failed delivery attempts, we’ll contact you to arrange reshipment. Additional shipping fees may apply.

Return Policy

1. Returns

We want you to be completely satisfied with your purchase. If you’re not, you may return eligible items within 30 days of delivery for a full refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refunds

Once we receive your returned item, we’ll inspect it and process your refund. You’ll receive the refund to your original payment method within 5 business days.

3. Exclusions

The following items are not eligible for return:

  • Custom-made or personalized products

  • Digital downloads

  • Perishable goods

4. How to Initiate a Return

To initiate a return, please contact our customer support team on Instagram @SparkleNScents with your order number and details. We’ll guide you through the process.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped).